At Skyline Car Finance we are committed to providing you with a comprehensive and highly competitive range of innovative solutions for your personal or business finance needs.
We are dedicated in assisting you to find your ideal finance solution. Our expertise and consistent first class service will ensure that the process of financing your new vehicle will be every bit as pleasurable as driving it.
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At Skyline Car Finance we have an unwavering commitment to impress and positively impact our customers at every single interaction.
We will do our utmost to provide you with the assistance to answer a query.
If you have any enquiries on existing contracts such as payout requests, please contact our Customer Service department by either phone on 1300 347 890, mail at Locked Bag 2004, Brandon Park, Victoria 3150 or by email at firstname.lastname@example.org.
If you have any enquiries relating to overdue payments, please contact our Collections department by either phone on 1300 613 289, mail at Locked Bag 2004, Brandon Park, Victoria 3150 or by email at email@example.com.
If you have a complaint or dispute please contact our Customer Experience Team either by phone on 1300 613 182, mail at Locked Bag 2004, Brandon Park, Victoria 3150 or by email
We expect our staff to take reasonable steps to address your concerns. We will investigate the issue and take reasonable steps to try and resolve the matter with you within 5 business days, or in any event within 45 business days from the day of the receipt of your complaint. If we are unable to provide you with a final response within 45 business days, we will inform you of the status of your complaint.
If your finance product is regulated under the National Consumer Credit Protection Act 2009 (incorporating the National Credit Code) and you believe your complaint or dispute has not been resolved to your satisfaction, you may want to refer the matter to our external dispute resolution service. This is a free service which provides you with an independent mechanism to resolve any specific complaints or disputes you have with us which we cannot resolve together. Skyline Car Finance is a member of:
Australian Financial Complaints Authority (AFCA) if lodged on or after 1 November 2018:
Phone: 1800 931 678
Mail: GPO Box 3, Melbourne, VIC 3001 (Australia)
Time limits may apply to complain to AFCA so you should act promptly or otherwise consult the AFCA websites to find out if or when the time limit relevant to your circumstances expires.